Cancellation and No-Show Policy
Providing Advance Notice
If you are unable to keep your scheduled appointment, please notify us at least 24 hours in advance. This allows us to offer your appointment time to another patient who may need it.
First Missed Appointment
We’ll provide you with a courtesy call at the time of the missed appointment to remind you of our cancellation policy.
Second Missed Appointment
A missed appointment fee will be charged to your account or the credit card on file. Please note that this fee is not covered by insurance or attorneys and is your responsibility.
Ongoing Missed Appointments
For repeated missed appointments without proper notice, you may be placed on a same-day scheduling policy, meaning you will only be able to schedule appointments on the day you plan to visit. Ongoing missed appointments may also result in dismissal from the practice.
Why We Have This Policy:
When you request an appointment, you are ensuring that a provider will be available to see you. This commitment can impact others in need of our care. Our policy aims to encourage a mutual commitment – just as we commit to being there for you, we ask that you show up for the appointments you’ve requested.
Missed Appointment Fee Schedule:
- Chiropractic Appointments: $40
- Acupuncture and Physical Therapy: $75
- Massage Therapy: Fee equivalent to the booked massage
Appeal Policy:
We understand that circumstances may arise, and you have the right to appeal a missed appointment fee. To initiate the appeals process, please contact our office at 515-225-4002.
We genuinely appreciate your understanding and cooperation in helping us provide the best care to all our patients. Your commitment to your appointments ensures that we can be there for you and others who rely on our services.
If you have any questions or concerns about this policy, please don’t hesitate to reach out. Your health and well-being are our top priorities, and we’re here to assist you in any way we can.